Under applicable law, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account dashboard. If you're unable to handle something yourself, please contact us through our official channels for assistance.
Please note that for legal compliance or legitimate business purposes (such as dispute resolution), we may need to retain certain historical data records even after account deletion.
We employ industry-standard physical safeguards, technical security controls, and internal management procedures to protect the integrity and confidentiality of your data (e.g., HTTPS encrypted transmission, least-privilege access control).
Internet transmission carries inherent security risks. We cannot guarantee the absolute security of all data transfers — please be aware of and reasonably assess the associated risks.
Thank you for choosing and trusting kvmspot. This policy fully explains how kvmspot Inc. ("we" or "the platform") collects, processes, stores, and protects your personal information. Protecting user privacy is always our core principle — and to continue providing you with high-quality, personalized services, we need to process certain necessary data in compliance with applicable laws.
By continuing to access and use the platform after reviewing this policy, you acknowledge that you have fully understood and agreed to the data processing practices described herein.
To provide and continuously improve our services, we collect several types of information, primarily including:
Information You Provide Directly
- Basic account information: Your name, email address, phone number, and login credentials.
- Identity verification materials: In compliance or security verification scenarios, we may require a valid government-issued ID.
- Payment information: Payment card numbers, billing addresses, and other payment data (typically encrypted and processed by our payment service partners).
- Communication records: Calls, live chats, or emails between you and our customer support team.
Automatically Collected Data
- Access logs and device data: Technical information including your IP address, browser type, operating system version, access timestamps, and page navigation paths.
- Resource usage data: Compute usage records generated during your use of cloud instances (e.g., CPU usage, memory consumption, and network traffic), primarily used for billing verification and service monitoring.
We use the information we collect within lawful and reasonable boundaries to keep our services running smoothly. Primary uses include:
- Service delivery: Processing orders, activating cloud instances, and managing accounts day-to-day.
- Security: Detecting and blocking fraud and abuse (including unauthorized mining and malicious attacks) to maintain overall platform security and stability.
- Service improvement: Analyzing user behavior data to continuously optimize infrastructure resource allocation and network experience.
- Compliance: Fulfilling tax filing obligations, cooperating with regulatory compliance reviews, and meeting other legal requirements.
To keep the platform operating properly, we may share certain information with third parties in the following specific circumstances:
- Service partners: Providing necessary information to external parties that assist with platform operations (including payment providers, data center operators, and analytics providers).
- Internal group sharing: Sharing data within kvmspot's affiliated companies as needed to ensure a consistent and seamless cross-product service experience.
- Legal requirements: When judicial, administrative, or law enforcement authorities require data through legally defined procedures, we will comply and provide the relevant information.
- Major business changes: In the event of a merger, reorganization, spin-off, or asset transfer, user data may be transferred as part of the business assets.
We use cookies, web beacons, and similar technologies to recognize your login status, save personalized settings, and analyze website traffic. You can manage or disable cookies through your browser settings, but doing so may cause some platform features to stop working properly.
By continuing to access and use the platform after reading this notice, you agree to our reasonable use of these tracking technologies.
We reserve the right to update this policy at any time due to business developments or regulatory changes. For significant updates, we will notify you in advance via email or in-platform notifications.
By continuing to access and use our services after this policy takes effect, you acknowledge and accept the updated terms.
If you have any questions, suggestions, or requests regarding this Privacy Policy (including requests to access, correct, or delete your data), please contact us through the following channels:
- Email: [email protected]
- Online ticket: Log in to your account dashboard and submit a privacy-related service ticket
We are committed to responding in writing within 30 business days of receiving your request.